Refund policy

Return and Refund Policy

At VELPAWS, we want you and your pet to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received. It must also include the original packaging, accessories, and any included materials.

For health, hygiene, and safety reasons, certain opened or used pet-care, grooming, hygiene, wellness, and personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number and clear photos or videos showing the issue. Once reviewed, we may offer a replacement or refund, depending on the circumstances.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Do not send a return to the address shown on the original package without contacting us first. The appropriate return address may vary depending on the product and fulfillment location.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Non-Returnable Items

For health and safety reasons, we may not accept returns of opened or used consumable products, supplements, pet wellness products, grooming products, hygiene products, or other items that cannot safely be resold.

Gift cards and final-sale items are also non-returnable unless required by applicable law.

Exchanges

The fastest way to receive a replacement product is to contact us regarding the original item. If an exchange is approved, we will provide further instructions.

Contact Us

If you have any questions about a return or refund, please contact VELPAWS through the contact information provided on our website.