Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by VELPAWS. Throughout the site, the terms “we,” “us,” and “our” refer to VELPAWS. VELPAWS provides this website, including all information, products, services, and tools available through the site, subject to your acceptance of these Terms of Service.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use our website or services.
1. ONLINE STORE TERMS
By using this website, you confirm that you are legally permitted to enter into a binding agreement in your jurisdiction.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our website.
2. PRODUCTS AND SERVICES
We make reasonable efforts to display product descriptions, images, colors, specifications, and pricing as accurately as possible. However, actual colors and appearance may vary depending on your device or screen.
We reserve the right to modify or discontinue products, change prices, limit quantities, or refuse orders when reasonably necessary.
Product availability is not guaranteed.
3. PET HEALTH AND WELLNESS PRODUCTS
Information provided on the VELPAWS website is for general informational purposes only and is not intended to replace professional veterinary advice, diagnosis, or treatment.
Always follow product instructions and consult a qualified veterinarian if you have questions or concerns regarding your pet’s health, medical condition, allergies, medications, or use of wellness products.
Individual results may vary.
4. ORDERS AND BILLING
You agree to provide accurate, current, and complete purchase and account information for all orders placed through our store.
We reserve the right to refuse, cancel, or limit an order if we reasonably believe it contains inaccurate information, involves suspected fraud or unauthorized activity, or cannot be fulfilled.
If we cancel an order after payment has been received, the applicable amount will be refunded.
5. SHIPPING AND DELIVERY
Shipping and delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by carriers, customs procedures, weather, holidays, supply conditions, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
6. RETURNS AND REFUNDS
Returns, refunds, replacements, and exchanges are governed by our Return and Refund Policy.
Certain opened or used pet-care, grooming, hygiene, wellness, consumable, and personal-care products may not be eligible for return for health and safety reasons, except where required by applicable law or where the item arrived damaged, defective, or incorrect.
7. ACCURACY OF INFORMATION
We make reasonable efforts to ensure information on our website is accurate and current. However, occasional typographical errors, inaccuracies, or omissions may occur.
We reserve the right to correct errors, update information, or cancel affected orders when necessary.
8. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrations with third-party websites, payment providers, shipping providers, applications, or other services.
We are not responsible for the content, availability, policies, or practices of independent third parties. Your use of third-party services may be subject to their own terms and policies.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, the VELPAWS name, branding, website design, text, graphics, and other original content on this website are owned by or licensed to VELPAWS and are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, or commercially exploit our protected content without authorization.
10. PROHIBITED USES
You may not use this website to engage in unlawful, fraudulent, abusive, harmful, or deceptive activities; transmit malicious code; interfere with the security or operation of the website; infringe intellectual property rights; or attempt to collect information about other users without authorization.
11. DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that access to the website will always be uninterrupted, secure, or error-free.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, VELPAWS will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, services, or products.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
13. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold VELPAWS harmless from claims, losses, or expenses resulting from your unlawful use of the website or material violation of these Terms.
14. SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
15. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. Updated terms will be posted on this page.
Your continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
16. GOVERNING LAW
These Terms are governed by the laws applicable to the business operating VELPAWS and the consumer protection laws that apply to the customer’s transaction where such laws are mandatory.
17. CONTACT INFORMATION
Questions regarding these Terms of Service may be submitted through the contact information provided on the VELPAWS website.